All RETAIL orders and most wholesale orders are handled by:

Canada Post Logo
ups
purolator

Shipping and Handling Charges:

For Canada:

Minimum CAN $6.95 for shipping and handling charges. Shipping & handling charges are calculated upon Checkout.

In general, orders are usually shipped within 48 hours from confirmation of your order.

All orders are sent by UPS, Purolator or by Canada Post Expedited and are delivered within 1 – 6* business days from their date of shipment. Expected delivery times will vary depending on the Province and location where the item is shipped. All orders within Canada are trackable.

No shipping deliveries on Saturdays, Sundays and Holidays. If you place your order for shipping on a weekend or a holiday, please be aware that the shipping cycle for these orders starts on the next available business day.

Please allow a maximum of two weeks depending on stock availability.

Should you refuse to accept delivery at the time of arrival and merchandise is returned to us, you will receive a credit minus any shipping costs incurred by us plus a 20% handling charge. Once we receive the package back in perfect selling condition and it is examined and approved by our returns department, we will credit your account of your order once the necessary delay for investigation is reached.

** Delivery times are approximate and based on information from UPS, Purolator or Canada Post. These companies might delay shipping which is beyond our control.

Note: During holidays and the holiday season, orders can be delayed beyond shipping times indicated.

If a product you ordered is low in stock or on back-order, and we know that it is momentary, then we will do the following:

  1. Hold your order and ship within 8 days maximum once missing product(s) arrive back in stock.
  2. Propose a refund or credit for the missing product(s).

If you make a mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you.

In case of Damages / No Arrival:

Please submit a detailed email with date of order, item(s) ordered, transaction payment details, and tracking number if available for us to submit to Canada Post.
Please allow appropriate time from UPS, Purolator or Canada Post investigation to take place (it can take up to 45 days).

By using this website, you agree to abide by all the terms and conditions relating to the specific carriers below:

UPS Terms and Conditions
Purolator Terms and Conditions
Canada Post Terms and Conditions

Selling Your Name and Information

Bio-Sources.com will not, under any circumstances, sell your name, address or phone number. Nor will we disclose your information to any mailing lists, third parties, or outside organizations.

Payment is transmitted using SSL (Secure Socket Layer) encryption.

SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

Therefore when you place your order, you will be in secure mode.

Disclaimer

The information available at this site is for educational or reference purposes only and is not a substitute for professional care, nor should it be used for diagnosing or treating a health problem or disease. Before purchasing, we encourage you to make your own health care decision based upon your personal research and/or with a qualified health care practitioner.

As each individual health status is different, individual results with products sold in our website may vary.