International orders, including orders to U.S.A, may be subject to laws not allowing entry to the country or state of destination, and/or to border taxes (e.g. customs duties, import taxes, VAT, etc.) payable prior to retrieving your package in accordance with local laws in your country or state.
We might not be able to know in advance whether any taxes or fees will be applicable to your package at the time of delivery or at what amount such taxes or fees may be, or whether shipped products will be allowed entry. by customs/laws of the country/state of shipping destination.
Any additional tariffs, custom clearance fees, duties and charges are the responsibility of the customer. Bio-Sources.com absolves itself from delays in customs and is NOT responsible for any duty required in country of shipping. or for any orders held or not released by customs in your country or state. Please note that all International orders outside of Canada are final.
Should you refuse to accept delivery at the time of arrival and merchandise is returned to us, or should shipped merchandise be held or not released by customs of country/state of destination, you will receive not receive any credit or refund.
** Delivery times are approximate and based on information from UPS, Purolator or Canada Post. These companies might delay shipping which is beyond our control.
Note: During holidays and the holiday season, orders can be delayed beyond shipping times indicated.
If a product you ordered is low in stock or on back-order, and we know that it is momentary, then we will do the following:
- Hold your order and ship within 8 days maximum once missing product(s) arrive back in stock.
- Propose a refund or credit for the missing product(s).
If you make a mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you.